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Online Webinars FAQ

To make accessing and joining our online webinars a seemless experience for you we have put together a short guide on how our webinars work and the steps you will need to take to join the training session on the day.

Our online training is conducted via WebEx you do not have to have a WebEx account to enable you to join our webinar; you can join purely as a guest.

    • Where can I see what webinars are scheduled?

      You can view all of our upcoming webinars and see what will be presented during the session on the webinars page.

      View Upcoming Webinars

    • How do register for a webinar?

      Underneath the details of each webinar, the schedule for upcoming sessions will be listed, click the Register Now button to register, we will then notify you via email with further instructions before the webinar begins.

    • I registered for a webinar, but now I cannot attend, how do I unregister?

      Exactly the same as registering, if you need to unregister from a webinar, click the Unregister button next to the webinar you cannot attend.

    • I registered for a webinar, how do I join?

      Your invitation to join the webinar will be emailed to your BOOST account email address around 5-10 minutes before the training is scheduled to start. The email will have the title Join WebEx Meeting.

      All you need to do is simply select the green Join button in the email and you will be taken to the WebEx site. At this point you will be asked to enter both your name and email address.

      Occasionally you may be asked to download some temporary software to enable WebEx to work on your device (if it is not already equipped) this will only take a couple of minutes and once complete you will have to join and enter your details again.

    • Setting up your microphone and camera

      We need to both hear and see you during webinars, as they are live training session, so make sure you have both these functions available (not having this enabled may prevent you from joining the session):

      Audio – you will be asked whether you want to use phone or computer audio. Computer is best if you have speakers and microphone so make sure this is selected and if necessary, carry out the tests given to you.

      Video – Having entered the webinar you will see your name listed on the right hand side of your screen. You will find a video button situated next to your name. Make sure this is selected (once on this will turn green)

      You will also find a microphone button here and this will enable you to toggle the mute on/off function

    • Joining the webinar by telephone

      To Join WebEx by Phone, click the link within email to join webinar and then when prompted to join the meeting select join by phone.

      You’ll be shown the phone number to ring along with the access code and caller ID. Ring the number and enter the caller details when prompted.

      Please note the prefix +44 will need to be used as the system doesn’t appear to recognise 0044.

    • How do I interact during the webinar?

      WebEx offers a chat facility within the webinar which you will find at the bottom right hand corner of your screen. Feel free to send questions or comments to the presenter or even the wider group.