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Reputation Alerts Help

This page is here to help you get the most out of the Reputation Alerts tool, as well as the FAQ below there is also a more in depth article on setting up and using the tool.

    • How do I create an alert?

      Click the plus (+) button on the left of the toolbar. In the Create Alert dialogue, enter the keyword or phrase you wish to search for, and any keywords or phrases you wish to include. Click the Create Alerts button to complete adding the Alert.

    • When will I start to get results?

      You should initially get some results back within a day of adding the Alert. Our system continually searches the internet for new content and adds them to your Alert results as it finds them.

    • How can I stop my Alert capturing lots of irrelevant results?

      Update your Alert settings to make sure that your Phrase/Keyword is not too broad. Try adding your location or other words that should always appear in the matched content to either the Phrase/Keyword or to Phrases to Include to narrow down the results.

    • My Alert is missing results?

      Make sure your Alert is correctly setup. The Phrase/Keyword entered is an exact phrase match, and will only match the entered phrase in the entered order and will not do partial word matches.

      If you wish to match results with the keywords in a different order, either setup alerts for each variation of your phrase or keyword, or enter some of the keywords into Phrases to Include.

      Note that phrases/keywords are not case sensitive.

    • What does the 'Sentiment' value mean?

      Based on the words in the matched content, a sentiment value is generated to represent the mood of the matched content. Generally the range of the generated sentiment value is between -3 and 3, although sometimes it is higher or lower. It can be taken that anything with -1 or lower is negative and anything 1 or higher is positive.

    • What does the 'Influence' value mean?

      This value gives an indication of how influential the website or author (For social networks) is, the range is between 0% and 100%.

    • How do I view the original page of an Alert result?

      To go to the original URL of the matched Alert result, click on the result and the source web page will open in a new window

    • How can I mark which results I have dealt with?

      Select the results you wish to archive using the checkboxes next to each result, then click the Archive (Archive) button on the toolbar.

    • Can I refine my results by date or by source?

      Yes there is an advanced search which can be accessed from the toolbar, click the Advanced Search button (Advanced Search) to access it.

      To change the date range of the displayed results, enter the desired dates into the From and To controls. You can use most date formats in here, for example:

      • 30/09/2015
      • 2015-09-30
      • 30th September 2015
      • 1 month ago

      You can also refine by Sentiment, Influence, and Source by selecting a refinement from the drop-down menus. To show archived results, change Show to Only Archived Results.

      By default, you will be shown only new results from the past month.

    • What email alerts will I receive?

      You will receive an email when content is matched to your alert that is of high influence, and is positive or negative. You will also receive a monthly digest to keep you up to date on your Alert performance.

    • Can I change my email alert settings?

      Yes, you can change your alert settings in My Account. From here you can select whether you want to receive positive and negative flash alerts, and set the influence threshold. You can also change the frequency of your digest emails to either daily, weekly, bi-weekly or monthly.

    • The tool missed some results, what happened?

      Reputation Alerts gathers data from a large range of sources, but does not search the entire internet. As a reputation tool, coverage is focused on social media, blogs, news, forums, and message boards.

    • What sources does Reputation Alerts cover?

      The tool covers a wide range of sources, too many to list here, but sources include:

      • All mainstream news sites
      • Blogs
      • Forums and Message Boards
      • Twitter
      • Reviews

      Unfortunately due to restrictions imposed by Facebook, we are unable to search content on this platform.

    • The tool did not pick up some Tweets we were mentioned in

      Twitter rate limits the amount of data that we can downloaded through its API, and as such if you are mentioned in a large amount of Tweets (> 10,000), the tool may not show all of those results. As such you should use the tool alongside your Twitter stream to keep up to date with all your mentions on Twitter.

      Also direct messages that mention your handle before any text are not publically available and will not be captured by the tool.

      Keywords are captured as whole words, so to capture mentions, you should start your keyword or include with the @ symbol.

    • Why did the tool not pick up conversations about our organisation on Facebook?

      Unfortunately due to restrictions imposed by Facebook on the availability of their API, we cannot currently search Facebook.

    • The tool did not capture a post we were mentioned in, can anything be done?

      Yes. Please send us a link to the content and the keyword that should have captured it, and we will see what happened. The most likely reason will be that we are not currently covering that source, in which case we can add that source to our spidering list.

    • My Alert has stopped working and shows an error message saying "Too broad"

      Keywords that capture a large amount of results have a detrimental effect on the performance of the system and will flood your alert and inbox with irrelevant results. As such we monitor the system for keywords that are generating a lot of results, and disable them.

      To rectify this, you should delete the keyword that is capturing too many results, and set up a new one that has more refined parameters. If you are not sure what you need to do to capture less but more relevant results, please read this FAQ and our guide - Managing Reputation Alerts using BOOST.